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Question 220 - CSCP discussion

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Which of the following metrics would be most appropriate for a group of trading partners that is trying to gain competitive advantage through supply chain reliability?

A.
Cash-to-cash cycle time
Answers
A.
Cash-to-cash cycle time
B.
Supply chain response time
Answers
B.
Supply chain response time
C.
Order-fill rate performance
Answers
C.
Order-fill rate performance
D.
Value-added productivity per employee
Answers
D.
Value-added productivity per employee
Suggested answer: C

Explanation:

Order-fill rate performance is a key metric for assessing supply chain reliability. It measures the ability of the supply chain to meet customer orders in full and on time, which directly reflects the reliability and effectiveness of the supply chain processes. A high order-fill rate indicates that the supply chain can consistently fulfill customer orders as expected, which is crucial for gaining a competitive advantage. Metrics like cash-to-cash cycle time, supply chain response time, and value-added productivity per employee are important but do not directly capture the reliability aspect as clearly as the order-fill rate.

Harrison, A., & Van Hoek, R. (2011). Logistics Management and Strategy: Competing through the Supply Chain. Pearson.

Mentzer, J. T. (2004). Supply Chain Management. Sage Publications.

asked 16/09/2024
Areeluck Parnsoonthorn
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