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Question 293 - CSCP discussion

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Which of the following actions by trading partners will likely reduce the goods that will be processed by the reverse supply chain?

A.
Contracting with a third party to process returned goods
Answers
A.
Contracting with a third party to process returned goods
B.
Designing products that are easy to disassemble
Answers
B.
Designing products that are easy to disassemble
C.
Working to delay regulations that require accepting returns
Answers
C.
Working to delay regulations that require accepting returns
D.
Providing support and service for proper product use
Answers
D.
Providing support and service for proper product use
Suggested answer: D

Explanation:

Providing support and service for proper product use can reduce the number of goods processed by the reverse supply chain by minimizing the likelihood of returns due to misuse or lack of understanding. Educating customers on how to use products correctly, offering troubleshooting assistance, and ensuring they have the necessary support can lead to higher satisfaction and fewer returns. Options A, B, and C are related to reverse logistics but do not directly address the prevention of returns through better customer support and service.

Guide, V. D. R., & Van Wassenhove, L. N. (2009). The Evolution of Closed-Loop Supply Chain Research.

https://www.supplychainbrain.com

asked 16/09/2024
Pradap Singh
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