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Question 295 - CSCP discussion

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Quality function deployment (QFD) is a methodology designed to ensure that:

A.
quality is maintained at all levels of the organization.
Answers
A.
quality is maintained at all levels of the organization.
B.
suppliers providing high-quality parts are certified.
Answers
B.
suppliers providing high-quality parts are certified.
C.
defective products do not reach customers.
Answers
C.
defective products do not reach customers.
D.
customer requirements are understood and met.
Answers
D.
customer requirements are understood and met.
Suggested answer: D

Explanation:

Quality Function Deployment (QFD) is a structured approach used to ensure that the voice of the customer is captured and translated into technical requirements throughout the product development process. QFD involves creating matrices, known as 'House of Quality,' that map customer desires to specific product characteristics and production processes. This methodology ensures that every stage of product development is aligned with customer needs, leading to higher customer satisfaction and better product quality. Options A, B, and C focus on different aspects of quality management but do not specifically address the primary objective of QFD.

Akao, Y. (1990). Quality Function Deployment: Integrating Customer Requirements into Product Design.

https://asq.org/quality-resources/qfd-quality-function-deployment

asked 16/09/2024
Christophe RUIZ
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