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Question 327 - CSCP discussion

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Which of the following tools is most appropriate for understanding why products fail?

A.
Run chart
Answers
A.
Run chart
B.
Control chart
Answers
B.
Control chart
C.
Pareto analysis
Answers
C.
Pareto analysis
D.
Root cause analysis
Answers
D.
Root cause analysis
Suggested answer: D

Explanation:

Understanding why products fail requires identifying the root causes of the failure. The most appropriate tool for this is Root Cause Analysis (RCA):

Root Cause Analysis (RCA): RCA is a systematic process for identifying the fundamental causes of problems or failures. It helps to determine what happened, why it happened, and how to prevent it from happening again.

Run Chart and Control Chart: These are used for monitoring process performance over time but do not specifically identify causes of failure.

Pareto Analysis: This helps prioritize issues based on their frequency or impact but does not identify the underlying causes.

'Root Cause Analysis: Improving Performance for Bottom-Line Results' by Robert J. Latino, Kenneth C. Latino, and Mark A. Latino

ASQ (American Society for Quality) Resources

asked 16/09/2024
Ronakkumar Shyani
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