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Question 336 - CSCP discussion

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The six sigma approach to quality focuses on increasing customer satisfaction by:

A.
increasing efficiency
Answers
A.
increasing efficiency
B.
reducing variability
Answers
B.
reducing variability
C.
reducing waste
Answers
C.
reducing waste
D.
simplifying processes
Answers
D.
simplifying processes
Suggested answer: B

Explanation:

The Six Sigma approach to quality focuses on reducing variability in processes to increase customer satisfaction. The primary goal is to achieve near perfection by identifying and eliminating defects and reducing process variation.

Reducing Variability: Six Sigma employs statistical tools to analyze processes and identify sources of variability.

DMAIC Process: Define, Measure, Analyze, Improve, Control - a structured approach used in Six Sigma to improve processes.

Customer Satisfaction: By ensuring consistent and predictable process outcomes, Six Sigma enhances product quality and reliability, leading to higher customer satisfaction.

'The Six Sigma Handbook' by Thomas Pyzdek and Paul Keller

ASQ (American Society for Quality) Six Sigma Resources

asked 16/09/2024
Joseph Varghese
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