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Question 388 - CSCP discussion

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Improving fill rate is an objective related to which of the following perspectives of a balanced scorecard?

A.
Financial
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A.
Financial
B.
Learning and growth
Answers
B.
Learning and growth
C.
Internal business processes
Answers
C.
Internal business processes
D.
Innovation
Answers
D.
Innovation
Suggested answer: C

Explanation:

Improving fill rate is an objective related to the internal business processes perspective of a balanced scorecard. The fill rate measures the ability of a business to meet customer demand from available stock without backordering. Enhancing this metric involves optimizing inventory management, order fulfillment processes, and supply chain efficiency, which are all internal business process activities aimed at improving operational performance and customer satisfaction.

Kaplan, R. S., & Norton, D. P. (1996). 'The Balanced Scorecard.'

Supply Chain Management literature on performance metrics.

asked 16/09/2024
om Kumar
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