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Question 441 - CSCP discussion

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A company has prioritized customers A, B, and C, filling orders in that sequence. What are the impacts to customer service levels for customers B and C?

A.
100% service levels for B and C
Answers
A.
100% service levels for B and C
B.
Customer B has higher service level
Answers
B.
Customer B has higher service level
C.
Customer C has higher service level
Answers
C.
Customer C has higher service level
D.
Customer B and C have same service level
Answers
D.
Customer B and C have same service level
Suggested answer: B

Explanation:

In a prioritized order fulfillment system, customers are served based on their priority. If customers A, B, and C are prioritized in that sequence, customer A will always have the highest service level, followed by B, then C. Since customer B is prioritized over C, customer B will have a higher service level compared to customer C. This prioritization affects the timeliness and reliability of order fulfillment for each customer.

Reference:

'Customer Prioritization in Supply Chain Management.' SCM World.

'Order Fulfillment Strategies.' APICS (Association for Supply Chain Management).

asked 16/09/2024
Tony Minjarez
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