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Question 476 - CSCP discussion

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The first information necessary in order to effectively improve product design should come from which of the following supply chain members?

A.
Supplier
Answers
A.
Supplier
B.
Distributor
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B.
Distributor
C.
Manufacturer
Answers
C.
Manufacturer
D.
Customer
Answers
D.
Customer
Suggested answer: D

Explanation:

The first information necessary to effectively improve product design should come from the customer. Customers provide direct feedback on their needs, preferences, and experiences with the product. This information is crucial for identifying areas of improvement, aligning product features with customer expectations, and ensuring the product meets market demands. Gathering customer insights through surveys, focus groups, and direct feedback helps manufacturers design products that better satisfy end-user requirements and enhances customer satisfaction.

''Voice of the Customer: Capture and Analyze Customer Requirements for Six Sigma Projects'' by Kai Yang

APICS Dictionary, 16th Edition

asked 16/09/2024
Kong Yew Kuen
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