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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
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Question 99 - 6210 discussion

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Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

A.
Getting workitem status
Answers
A.
Getting workitem status
B.
Transferring the call
Answers
B.
Transferring the call
C.
Accessing the address book
Answers
C.
Accessing the address book
D.
Copy the calling number from the workitem
Answers
D.
Copy the calling number from the workitem
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100122125

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asked 16/09/2024
Joseph Martin
29 questions
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