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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
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A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which tool displays the status counts for each multimedia contact type?
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A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Question 100 - 6210 discussion

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You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A.
Enter the SIP address of the agent phoneset in the Voice URI field.
Answers
A.
Enter the SIP address of the agent phoneset in the Voice URI field.
B.
Select the "Enable CTI for this agent" option.
Answers
B.
Select the "Enable CTI for this agent" option.
C.
Select the "Create CCT agent" option.
Answers
C.
Select the "Create CCT agent" option.
D.
Set the agent user type to "Supervisor/Agent".
Answers
D.
Set the agent user type to "Supervisor/Agent".
Suggested answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017374

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asked 16/09/2024
Alexander Castro
42 questions
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