Several remote workers have noticed that their feature buttons are not working. After running traceSM, the administrator did not see any PPM Responses coming from the Avaya Aura® Session Manager (SM).
How would your remote workers normally download their PPM data?

Question

Several remote workers have noticed that their feature buttons are not working. After running traceSM, the administrator did not see any PPM Responses coming from the Avaya Aura® Session Manager (SM).

How would your remote workers normally download their PPM data?

Tr Skumar · Accepted Answer

PPM is downloaded to the remote worker telephone from Avaya Aura® Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).

Tr Skumar · Answer

PPM is downloaded to the remote worker telephone from CM.

Tr Skumar · Answer

PPM is downloaded to the remote worker telephone from Avaya Aura® System Manager (SMGR).

Tr Skumar · Answer

PPM is downloaded to Avaya Aura® Session Manager (SM) form CM.

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