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Question 1

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The following definition has been agreed by the partners of DeanLegal DeanLegal is owned by its two founding partners. Derek Little and Anne Smith The two partners, together with a team of experien

Question 2

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The below statements have been made about the consensus Business Activity Model (BAM) Which THREE of the statements are TRUE?

Question 3

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TeamClothing sells clothes through its shops based around the country If a customer in a shop cannot find the item they wish to buy. a sales assistant can order it for them online and when it arrive

Question 4

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A large retail company has asked a business analyst to investigate a problem with declining sales Which of the following techniques is the business analyst MOST LIKLEY to use to identify underlying

Question 5

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The customer journey map below was created for Eyes 4'U. a chain of high street opticians This shows the journey of a person who is 67 years old and retired with a limited pension and active social

Question 6

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A local council has decided to completely redesign the way it provides library lending services it plans to stop lending books and move towards an entirely online e-book lending model Four activiti

Question 7

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Jayon has been asked to explain the gap analysis process to a new colleague. Which THREE of the following SHOULD Jayon cover?

Question 8

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Maria is a business analyst working for a large supermarket chain, where she has been asked to work on a project exploring the potential opportunities of wearable technology This work has led her to

Question 9

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You have been asked to explain divergent and convergent thinking to a colleague How would you describe the purpose of both divergent and convergent thinking to them Select the BEST TWO answers

Question 10

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Adiyan has been considering the feasibility of introducing a new payments method into his company His draft report reads 'The new payment method has not yet been widely adopted although it has the

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Related questions

A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored. Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?

A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE). The following activities are on the consensus Business Activity Model (BAM) a) Take control action b) Monitor performance targets c) Define performance targets. d) Define target customers Which of these would the event 'amend KPI' affect?

A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to 'deliver consultancy service'. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by the Chief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below: Determine which customer to target for a) Determine which customers to target for our focused service. b) Track the progress of consultancy contracts placed by customers. c) Define the skills sets of the consultants supplying our service. d) Agree on a marketing campaign to make people aware of our new product focus e) Run monthly open days, showcasing our consultancy expertise. Which of these would be categorized as planning activities on the CEO's BAM?

The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary. One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers. The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?

BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company's paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials. Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary. Which investigation technique would be MOST effective in establishing the need for item of paperwork?

Alana has identified several issues in a process redesign project she is working on. including the following 1) The suggested changes to the business structure will affect our relationships with suppliers. 2) The proposed electronic data sharing with our suppliers will raise legal accessibility issues. Which TWO elements of POPIT consider these issues?

A large mortgage provider has been running a project to develop an equity release product The project has run into difficulty due to a disagreement between two key stakeholders about whether the product should be developed in house or outsourced to a specialist company. The business analyst on the project. George, has been discussing his role in resolving this problem with his manager. Which of the following descriptions is George's manager LEAST LIKELY to use in describing his role'?

IT services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed The head of IT services has not been involved beyond the initial project start-up interviews and has not attended any of the project meetings What position on the power interest and does the head of IT services currently occupy?

A local council has decided to completely redesign the way it provides library lending services it plans to stop lending books and move towards an entirely online e-book lending model Four activities to be included in the Business Activity Model (BAM) are given below a) Lend books b) Establish licensing arrangements with publishers c) Define lending policies d) Monitor lending usage What will be the dependencies between these activities on the BAM?

A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider. They met recently to review progress, and made the following notes for the next draft: The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively. We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project. The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated. Which of the following sets of elements of a business case will cover ALL of these points?

Question 70 - BAPv5 discussion

Report

An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) --customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.

In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.

Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?

A.

Monitor customer satisfaction.

B.

Define customer satisfaction.

C.

Agree performance objective.

D.

Deliver customer service.

Show Answer

asked 16/09/2024

David Murinda

42 questions

User

Your answer: A B C D

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