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A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk, giving the dates and times required. The event name is ‘’Email
Below is a business process model for a goods ordering process: What error has been made in this diagram?
The following statements have been made about the process view of an organisation a) Used by employees to describe where they work in an organisation b) Defines the internally recognisable formal structure of an organisation c) Incorporates actors from a number of different organisational teams d) Emphasises the need for cooperation between actors from different parts of an organisation Which of these statements is/are TRUE?
A business analyst has identified the following pattern of business activity in a process she has been asked to improve: The following observations have been made. a) The handle-offs in the process are unlikely to be worthy of further investigation. b) The impact of bottlenecks in the tasks performed by Actor 2 should be explored. c) The first task of actor 1 should always be immediately after the trigger event d) The impact of bottlenecks in the tasks performed by Actor 3 should be explored. Which of these observations are CORRECT?
Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients. Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop. Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?
No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanning technology. To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?
Thomas is the secretary to the management board of a large oil company. He is preparing the papers and chasing up the actions from the last board meeting. Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions. As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board Which type(s) of business event is/are NOT present in this scenario?
A local authority has declared that crime statistics will be publish every month, summarizing crimes in the are a. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to send in detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication. Required by the local authority. The statistics will be approved by the police board before released for publication. From the perspective of the police force, what would be considered a) an external event and b) internal event?
A classic car racing club has regular race days. A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include: - Monitor race positions The real-time display of race positions and lap times. - Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race - Restrict access to the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced - Comply with data protection legislation. All proposed record management systems must comply with government regulation concerning data storage and access. Which of these is a functional requirement of an IT solution?
When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost. Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free. Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery. What are the input for the task select delivery type?

Question 11 - MBP18 discussion

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The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

A.
Actual number of calls answered per hour and the number of calls escalated
Answers
A.
Actual number of calls answered per hour and the number of calls escalated
B.
Time taken to answer the phone and the average duration of a call
Answers
B.
Time taken to answer the phone and the average duration of a call
C.
Time taken to answer the phone and the maximum number of calls per hour for the company
Answers
C.
Time taken to answer the phone and the maximum number of calls per hour for the company
D.
Average duration of a call and the actual number of calls answered per hour
Answers
D.
Average duration of a call and the actual number of calls answered per hour
Suggested answer: D
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asked 16/09/2024
Parker Perry
39 questions
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