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Question 27 - MBP18 discussion
The product enquiry process of a company is under investigation. The current process is an follows:
A.
Take customer details: Name and address of the enquirer and preferred customer payment method.
B.
Confirm stock availability: Check the computer system to see if the product required are in stock.
C.
Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
D.
Go ahead with order: Place order for enquirers who have accepted the price and delivery date.What approach to improving business processes would bring an immediate improvement in this process?
E.
Change the sequence of tasks
F.
Redefine the process boundary
G.
Automate the process.
H.
Remove non-value adding tasks
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