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A tech startup is developing a chatbot that can generate human-like text to interact with its users. What is the primary function of the Large Language Models (LLMs) they might use?
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Question 31 - D-GAI-F-01 discussion

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A company wants to use Al to improve its customer service by generating personalized responses to customer inquiries.

Which of the following is a way Generative Al can be used to improve customer experience?

A.
By generating new product designs
Answers
A.
By generating new product designs
B.
By automating repetitive tasks
Answers
B.
By automating repetitive tasks
C.
By providing personalized and timely responses through chatbots
Answers
C.
By providing personalized and timely responses through chatbots
D.
By reducing operational costs
Answers
D.
By reducing operational costs
Suggested answer: C

Explanation:

Generative AI can significantly enhance customer experience by offering personalized and timely responses. Here's how:

Understanding Customer Inquiries: Generative AI analyzes the customer's language, sentiment, and specific inquiry details.

Personalization: It uses the customer's past interactions and preferences to tailor the response.

Timeliness: AI can respond instantly, reducing wait times and improving satisfaction.

Consistency: It ensures that the quality of response is consistent, regardless of the volume of inquiries.

Scalability: AI can handle a large number of inquiries simultaneously, which is beneficial during peak times.

AI's ability to provide personalized experiences is well-documented in customer service research.

Studies on AI chatbots have shown improvements in response times and customer satisfaction.

Industry reports often highlight the scalability and consistency of AI in managing customer service tasks.

This approach aligns with the goal of using AI to improve customer service by generating personalized responses, making option OC the verified answer.

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asked 16/09/2024
Nuno Silva
38 questions
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