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Question 97 - IIA-CIA-Part3 discussion

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When evaluating the help desk services provided by a third-party service provider which of the following is likely to be the internal auditor's greatest concern?

A.
Whether every call that the service provider received was logged by the help desk.
Answers
A.
Whether every call that the service provider received was logged by the help desk.
B.
Whether a unique identification number was assigned to each issue identified by the service provider
Answers
B.
Whether a unique identification number was assigned to each issue identified by the service provider
C.
Whether the service provider used its own facilities to provide help desk services
Answers
C.
Whether the service provider used its own facilities to provide help desk services
D.
Whether the provider's responses and resolutions were well defined according to the service-level agreement.
Answers
D.
Whether the provider's responses and resolutions were well defined according to the service-level agreement.
Suggested answer: D
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asked 18/09/2024
Alex Bu
45 questions
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