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Question 469 - CBAP discussion

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A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What is the BA's first step?

A.
Implement the COTS tool's modules
Answers
A.
Implement the COTS tool's modules
B.
Create a change strategy
Answers
B.
Create a change strategy
C.
Perform a gap analysis to understand missing capabilities
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C.
Perform a gap analysis to understand missing capabilities
D.
Modify the COTS tools to fit the existing process
Answers
D.
Modify the COTS tools to fit the existing process
Suggested answer: B
asked 18/09/2024
Nelson Alvaro
49 questions
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