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Question 334 - CCBA discussion

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A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

A.
Experiencing the performance of the task in a hands-on approach
Answers
A.
Experiencing the performance of the task in a hands-on approach
B.
Obtaining the opinions of the performers without management interfering
Answers
B.
Obtaining the opinions of the performers without management interfering
C.
Gaining clarity in the process by asking Questions of the performer as it is being performed
Answers
C.
Gaining clarity in the process by asking Questions of the performer as it is being performed
D.
Identifying instances of informally performed tasks as well as any workarounds
Answers
D.
Identifying instances of informally performed tasks as well as any workarounds
Suggested answer: B

Explanation:

Passive/Unnoticeable: during the activity the observer does not interrupt the work. Any concerns are raised once the observation is over. This allows observation of a natural flow of events without intervention by the observer, as well as measurement of the time and quality of work. A variation of this method is video recording the activity and then reviewing it with the person being observed so they may provide further clarification.

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asked 18/09/2024
Rowan Cele
46 questions
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