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Question 358 - CCBA discussion

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A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

A.
Ignore the manual's information when creating the BPM since it is about a different situation
Answers
A.
Ignore the manual's information when creating the BPM since it is about a different situation
B.
Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
Answers
B.
Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
C.
Create a new version of the manual based on the original
Answers
C.
Create a new version of the manual based on the original
D.
Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process
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D.
Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process
Suggested answer: B
asked 18/09/2024
Bryan Smith
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