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Question 298 - CGEIT discussion

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An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract This situation can be avoided in the future by:

A.
improving the business requirements gathering process
Answers
A.
improving the business requirements gathering process
B.
improving the negotiation process for service level agreements (SLAs)
Answers
B.
improving the negotiation process for service level agreements (SLAs)
C.
implementing a vendor performance scorecard
Answers
C.
implementing a vendor performance scorecard
D.
assigning responsibility for vendor management
Answers
D.
assigning responsibility for vendor management
Suggested answer: A
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asked 18/09/2024
Kunle Fodeke
44 questions
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