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Question 51 - Certified Administrator discussion

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Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

A.
Set temporary business hours for each time zone.
Answers
A.
Set temporary business hours for each time zone.
B.
Adjust the currant business hours to accommodate the Eastern Time Zone.
Answers
B.
Adjust the currant business hours to accommodate the Eastern Time Zone.
C.
Create one set of business hours per time zone.
Answers
C.
Create one set of business hours per time zone.
D.
Allow the reps to set business hours manually.
Answers
D.
Allow the reps to set business hours manually.
Suggested answer: C

Explanation:

Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5

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asked 23/09/2024
Jeffrey Ding
35 questions
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