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Salesforce Certified AI Associate Practice Test - Questions Answers, Page 3

List of questions

Question 21

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What are some key benefits of AI in improving customer experiences in CRM?

Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
Fully automates the customer service experience, ensuring seamless automated interactions with customers
Fully automates the customer service experience, ensuring seamless automated interactions with customers
Suggested answer: B

Explanation:

''Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customer experiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions.''

asked 23/09/2024
Mark Lalangan
38 questions

Question 22

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How does an organization benefit from using AI to personalize the shopping experience of online customers?

Customers are more likely to share personal information with a site that personalizes their experience.
Customers are more likely to share personal information with a site that personalizes their experience.
Customers are more likely to be satisfied with their shopping experience.
Customers are more likely to be satisfied with their shopping experience.
Customers are more likely to visit competitor sites that personalize their experience.
Customers are more likely to visit competitor sites that personalize their experience.
Suggested answer: B

Explanation:

''An organization benefits from using AI to personalize the shopping experience of online customers by increasing customer satisfaction. AI can help provide customized and relevant product recommendations, offers, or content based on the customers' preferences, behavior, or needs. AI can also help create a more engaging and interactive shopping experience by using natural language processing (NLP) or computer vision techniques. Personalized shopping experiences can improve customer satisfaction by meeting their expectations, needs, and interests.''

asked 23/09/2024
Fabio Valenti
38 questions

Question 23

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Cloud Kicks is testing a new AI model.

Which approach aligns with Salesforce's Trusted AI Principle of Incluslvity?

Test only with data from a specific region or demographic to limit the risk of data leaks.
Test only with data from a specific region or demographic to limit the risk of data leaks.
Rely on a development team with uniform backgrounds to assess the potential societal implications of the model.
Rely on a development team with uniform backgrounds to assess the potential societal implications of the model.
Test with diverse and representative datasets appropriate for how the model will be used.
Test with diverse and representative datasets appropriate for how the model will be used.
Suggested answer: C

Explanation:

''Testing with diverse and representative datasets appropriate for how the model will be used aligns with Salesforce's Trusted AI Principle of Inclusivity. Inclusivity means that AI systems should be designed and developed with respect for diversity and inclusion of different perspectives, backgrounds, and experiences. Testing with diverse and representative datasets can help ensure that the models are fair, unbiased, and representative of the target population or domain.''

asked 23/09/2024
HASEEB IMTIAZ
33 questions

Question 24

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Cloud Kicks wants to develop a solution to predict customers product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from all other locations use a plckllst.

Which data quality dimension is affected in this scenario?

Completeness
Completeness
Accuracy
Accuracy
Consistency
Consistency
Suggested answer: C

Explanation:

''Consistency is the data quality dimension that is affected in this scenario. Consistency means that the data values are uniform and follow a common standard or format across different records, fields, or sources. Inconsistent data can cause confusion, errors, or duplication in data analysis and processing. For example, using different field types for the same attribute can affect the consistency of the data.''

asked 23/09/2024
Adetutu Ogunsowo
45 questions

Question 25

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Cloud Kicks wants to implement AI features on its 5aiesforce Platform but has concerns about potential ethical and privacy challenges.

What should they consider doing to minimize potential AI bias?

Integrate AI models that auto-correct biased data.
Integrate AI models that auto-correct biased data.
Implement Salesforce's Trusted AI Principles.
Implement Salesforce's Trusted AI Principles.
Use demographic data to identify minority groups.
Use demographic data to identify minority groups.
Suggested answer: B

Explanation:

''Implementing Salesforce's Trusted AI Principles is what Cloud Kicks should consider doing to minimize potential AI bias. Salesforce's Trusted AI Principles are a set of guidelines and best practices for developing and using AI systems in a responsible and ethical way. The principles include Accountability, Fairness & Equality, Transparency & Explainability, Privacy & Security, Reliability & Safety, Inclusivity & Diversity, Empowerment & Education.''

asked 23/09/2024
Inkisar Malik
36 questions

Question 26

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Which features of Einstein enhance sales efficiency and effectiveness?

Opportunity List View, Lead List View, Account List view
Opportunity List View, Lead List View, Account List view
Opportunity Scoring, Opportunity List View, Opportunity Dashboard
Opportunity Scoring, Opportunity List View, Opportunity Dashboard
Opportunity Scoring, Lead Scoring, Account Insights
Opportunity Scoring, Lead Scoring, Account Insights
Suggested answer: C

Explanation:

''Opportunity Scoring, Lead Scoring, Account Insights are features of Einstein that enhance sales efficiency and effectiveness. Opportunity Scoring and Lead Scoring use predictive models to assign scores to opportunities and leads based on their likelihood to close or convert. Account Insights use natural language processing (NLP) to provide relevant news and insights about accounts based on their industry, location, or events.''

asked 23/09/2024
Michal Mordarski
38 questions

Question 27

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Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.

Which type of bias is most likely to be encountered in this scenario?

Confirmation
Confirmation
Survivorship
Survivorship
Societal
Societal
Suggested answer: A

Explanation:

''Confirmation bias is most likely to be encountered in this scenario. Confirmation bias is a type of bias that occurs when data or information confirms or supports one's existing beliefs or expectations. For example, confirmation bias can occur when a product recommendation feature only recommends shoes of a given color based on the customer's purchase history, without considering other factors or preferences that may influence their choice.''

asked 23/09/2024
Vincent Chung
35 questions

Question 28

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What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?

Safeguarding fundamental human rights and protecting sensitive data
Safeguarding fundamental human rights and protecting sensitive data
Taking responsibility for one's actions toward customers, partners, and society
Taking responsibility for one's actions toward customers, partners, and society
Ensuring transparency In Al-driven recommendations and predictions
Ensuring transparency In Al-driven recommendations and predictions
Suggested answer: B

Explanation:

''The main focus of the Accountability principle in Salesforce's Trusted AI Principles is taking responsibility for one's actions toward customers, partners, and society. Accountability means that AI systems should be designed and developed with respect for the impact and consequences of their actions on others. Accountability also means that AI developers and users should be aware of and adhere to the ethical, legal, and regulatory standards and expectations of their industry and domain.''

asked 23/09/2024
Shivanth Jha
34 questions

Question 29

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What is a sensitive variable that car esc to bias?

Education level
Education level
Country
Country
Gender
Gender
Suggested answer: C

Explanation:

''Gender is a sensitive variable that can lead to bias. A sensitive variable is a variable that can potentially cause discrimination or unfair treatment based on a person's identity or characteristics. For example, gender is a sensitive variable because it can affect how people are perceived, treated, or represented by AI systems.''

asked 23/09/2024
Ruggero Pozza
38 questions

Question 30

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A marketing manager wants to use AI to better engage their customers.

Which functionality provides the best solution?

Journey Optimization
Journey Optimization
Bring Your Own Model
Bring Your Own Model
Einstein Engagement
Einstein Engagement
Suggested answer: C

Explanation:

''Einstein Engagement provides the best solution for a marketing manager who wants to use AI to better engage their customers. Einstein Engagement is a feature that uses AI to optimize email marketing campaigns by providing insights and recommendations on the best time, frequency, content, and subject lines to send emails to each customer. Einstein Engagement can help increase customer engagement, retention, and loyalty by delivering personalized and relevant messages.''

asked 23/09/2024
Hicham Jellab
44 questions
Total 102 questions
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