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Question 48 - Certified AI Associate discussion

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A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application.

Which Einstein functionality provides the best solution?

A.
Case Classification
Answers
A.
Case Classification
B.
Bots
Answers
B.
Bots
C.
Recommendation
Answers
C.
Recommendation
Suggested answer: B

Explanation:

''Bots provide the best solution for a service leader who wants to use AI to help customers resolve their issues quicker in a guided self-serve application. Bots are a feature that uses natural language processing (NLP) and natural language understanding (NLU) to create conversational interfaces that can interact with customers using text or voice. Bots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the customer's intent and context.''

asked 23/09/2024
Paula Castanheira
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