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Question 85 - Certified AI Associate discussion

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A business analyst (BA) wants to improve business by enhancing their sales processes and customer..

Which AI application should the BA use to meet their needs?

A.
Sales data cleansing and customer support data governance
Answers
A.
Sales data cleansing and customer support data governance
B.
Machine learning models and chatbot predictions
Answers
B.
Machine learning models and chatbot predictions
C.
Lead scoring, opportunity forecasting, and case classification
Answers
C.
Lead scoring, opportunity forecasting, and case classification
Suggested answer: C

Explanation:

''Lead scoring, opportunity forecasting, and case classification are AI applications that can help a business analyst improve their sales processes and customer support. Lead scoring can help prioritize leads based on their likelihood to convert, opportunity forecasting can help predict future sales or revenue based on historical data and trends, and case classification can help categorize and route cases based on their attributes.''

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asked 23/09/2024
Shivanth Jha
34 questions
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