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Question 27 - Certified Energy and Utilities Cloud Accredited Professional discussion

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An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A.
Communications Cloud
Answers
A.
Communications Cloud
B.
Marketing Cloud
Answers
B.
Marketing Cloud
C.
Sales Cloud
Answers
C.
Sales Cloud
D.
Service Cloud
Answers
D.
Service Cloud
Suggested answer: B

Explanation:

Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/

asked 23/09/2024
Jaimie Korik-Read
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