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Question 30 - Certified Energy and Utilities Cloud Accredited Professional discussion

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Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A.
Accounts with RecordType Business are used to represent B2B customers.
Answers
A.
Accounts with RecordType Business are used to represent B2B customers.
B.
Accounts with RecordType Consumer are used to represent B2C customers
Answers
B.
Accounts with RecordType Consumer are used to represent B2C customers
C.
Person accounts are used to represent B2C customers.
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C.
Person accounts are used to represent B2C customers.
D.
Accounts with RecordType Service are used to represent B28 customers
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D.
Accounts with RecordType Service are used to represent B28 customers
Suggested answer: A, B

Explanation:

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

asked 23/09/2024
david tsai
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