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An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
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Question 29 - Certified Energy and Utilities Cloud Accredited Professional discussion

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An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A.
Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
Answers
A.
Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
B.
Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
Answers
B.
Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C.
Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
Answers
C.
Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D.
Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
Answers
D.
Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
Suggested answer: B

Explanation:

The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

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asked 23/09/2024
Maksim Alpatov
43 questions
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