Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

Question

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

Achref hellal · Accepted Answer

Create a self service community using Customer Service template.

Achref hellal · Answer

Create a peer-to-peer forum using Self Service template.

Achref hellal · Answer

Create a smart queue router using Service Cloud template.

Achref hellal · Answer

Create virtual support agents using Chat Bot template.

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