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Question 122 - Certified Financial Services Cloud discussion

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A bank needs help with many of its processes taking too long to complete. Many of its challenges are due to issues with handoffs between teams. The challenges also include users transferring control to the wrong person or team or forgetting to transfer it at all.

Which two Financial Services Cloud capabilities should help address these challenges?

A.
Action Plans
Answers
A.
Action Plans
B.
Financial Accounts
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B.
Financial Accounts
C.
Omni Scripts
Answers
C.
Omni Scripts
D.
Roll-up Summaries
Answers
D.
Roll-up Summaries
Suggested answer: A, C

Explanation:

Action Plans are a feature of Financial Services Cloud that allow users to create and execute repeatable tasks based on predefined templates. Action Plans can help streamline and standardize business processes, such as onboarding new clients, conducting annual reviews, or resolving service requests. Action Plans can also assign tasks to different users or teams, set deadlines and priorities, and track progress and status.

Omni Scripts are a feature of Vlocity that allow users to create and run guided interactions based on predefined scripts. Omni Scripts can help automate and simplify complex workflows, such as opening new accounts, applying for loans, or updating personal information. Omni Scripts can also integrate with other systems, capture user inputs, perform calculations, and display dynamic content.

asked 23/09/2024
Aubrey Oliver Jr
34 questions
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