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Question 2 - Certified Hyperautomation Specialist discussion

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Northern Trail Outfitters (NTO) wants to automate a multi-step process that spans several departments.

How do Interactive Steps in Flow Orchestration help NTO involve users at key steps of the process?

A.
They allow the user to interact directly with external systems through the Salesforce Ul.
Answers
A.
They allow the user to interact directly with external systems through the Salesforce Ul.
B.
They allow the user to interact with the process in between automated backend steps.
Answers
B.
They allow the user to interact with the process in between automated backend steps.
C.
They enable users to collaborate on specific work items.
Answers
C.
They enable users to collaborate on specific work items.
D.
They leverage Al processing to automatically interact with the customer and collect customer data.
Answers
D.
They leverage Al processing to automatically interact with the customer and collect customer data.
Suggested answer: B

Explanation:

Interactive Steps in Flow Orchestration are designed to involve users at specific points within an automated process. Here's how they help NTO:

User Interaction:

Interactive Steps enable users to engage with the process during key stages. These steps are inserted between automated tasks to require human input or decision-making.

This ensures that critical user actions, such as approvals or data entry, are seamlessly integrated into the flow.

Process Continuity:

Once the user completes the required interaction, the process can automatically proceed to the next step. This creates a cohesive workflow that combines automated and manual tasks efficiently.

Use Case Examples:

Approving a document, entering additional information, or making decisions based on presented data are typical scenarios where Interactive Steps are beneficial.

Salesforce Flow Orchestration Documentation

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asked 23/09/2024
ben ebrahimi
39 questions
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