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Question 15 - Certified Hyperautomation Specialist discussion

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AnyAirlines uses an Einstein bot for their customer support. They want it to display a message when a user provides an incorrect answer to a particular question.

Which dialog option should be selected'?

A.
Message
Answers
A.
Message
B.
Action
Answers
B.
Action
C.
Question
Answers
C.
Question
D.
Rules
Answers
D.
Rules
Suggested answer: A

Explanation:

Message Dialog Option: When configuring an Einstein bot to respond to incorrect answers, the 'Message' dialog option should be selected. This allows the bot to display a predefined message to the user, guiding them appropriately or informing them of the incorrect input.

Understanding Dialog Options:

Action: Used for initiating backend processes or external actions.

Question : Used for asking the user for information or inputs.

Rules: Used for defining conditional logic to control the flow of the conversation.

Message: Specifically used to provide information or feedback to the user, which is ideal for handling incorrect answers.

asked 23/09/2024
Aparecido Primo
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