Northern Trail Outfitters (NTO) uses Salesforce Experience Cloud sites (previously known as Customer Community) to provide a digital portal where customers can login using their Google account.
NTO would like to automatically create a case record for first time users logging into Salesforce Experience Cloud.
What should an Identity architect do to fulfill the requirement?

Question

Northern Trail Outfitters (NTO) uses Salesforce Experience Cloud sites (previously known as Customer Community) to provide a digital portal where customers can login using their Google account.

NTO would like to automatically create a case record for first time users logging into Salesforce Experience Cloud.

What should an Identity architect do to fulfill the requirement?

Guillermo Carrasco · Accepted Answer

Implement a login flow with a record create component for Case.

Guillermo Carrasco · Answer

Configure an authentication provider for Social Login using Google and a custom registration handler.

Guillermo Carrasco · Answer

Implement a Just-in-Time handler class that has logic to create cases upon first login.

Guillermo Carrasco · Answer

Create an authentication provider for Social Login using Google and leverage standard registration handler.

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