Home / Salesforce / Certified Loyalty Management

Question list

List of questions

Question 1

(0)

The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator shou

Question 2

(0)

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Question 3

(0)

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What

Question 4

(0)

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Question 5

(0)

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made. How can this be built into Salesforce?

Question 6

(0)

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

Question 7

(0)

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

Question 8

(0)

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce. What is a prerequisite for using Loyalty APIs to fetch the member information?

Question 9

(0)

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Mark

Question 10

(0)

A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding informa

Question 15 - Certified Loyalty Management discussion

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.

The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)

Extend Expiration for this tier group is Qualifying Points Reset Date.

A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.

Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

December 31, 2024

March 31 2024

December 31, 2023

March 16, 2020.

Show Answer

asked 23/09/2024

Benvindo Almeida

41 questions

Your answer: A B C D

0 comments

Sorted by