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A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules. Which two automations can be used to set up transactions and points accrual?
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing. What should the Administrator do to troubleshoot and correct the error?
When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?
How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?
Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy. Which two benefits should the Administrator expect as a result of running the strategy?
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner. Which fields are required to set up a partner?
What three facts should the administrator consider when creating and managing member groups?
Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types. Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program. Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

Question 41 - Certified Loyalty Management discussion

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A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.

* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.

* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.

* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.

Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A.
''Blue'' tier member with any transaction amount, then ''Outcome'': non-qualifying point deduction = transaction amount.
Answers
A.
''Blue'' tier member with any transaction amount, then ''Outcome'': non-qualifying point deduction = transaction amount.
B.
''Blue'' tier member with any transaction amount is <= $200, then ''Outcome''; non-qualifying point deduction = transaction amount.
Answers
B.
''Blue'' tier member with any transaction amount is <= $200, then ''Outcome''; non-qualifying point deduction = transaction amount.
C.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': tier-qualifying multiplier =2
Answers
C.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': tier-qualifying multiplier =2
D.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': non-qualifying point deduction = transaction amount / 2.
Answers
D.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': non-qualifying point deduction = transaction amount / 2.
E.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': non-qualifying point deduction = transaction amount.
Answers
E.
''Gold'' tier member with the transaction amount is >= $200, then ''Outcome'': non-qualifying point deduction = transaction amount.
Suggested answer: A, D, E
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asked 23/09/2024
Joseph Daly
43 questions
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