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Question 78 - Certified Loyalty Management discussion
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
A.
Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
B.
Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
C.
Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
D.
Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
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