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Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team. How could they accomplish this?
A customer manages their field technicians in Salesforce CRM connected to Marketing Cloud. Once an appointment with a contact is scheduled for the technician through CRM, the notification message should be sent to the contact informing them about the scheduled visit date. When the notification is sent the "Confirmation sent" checkbox on the appointment record should be updated in CRM. All appointments scheduled on a given day will have their status updated in CRM at the end of business hours. The Appointment object does not have a direct relationship with the contact. What solution would a consultant recommend to address this use case?
Northern Trail Outfitters has configured Reply Mall Management to handle manual unsubscribe requests. However, they have received complaints from customers who are still getting marketing emails despite having sent multiple unsubscribe replies including phrases like "take me off your list" or "opt out". How could this behavior be corrected'
Northern Trail Outfitters is using a triggered send to send customers their order confirmations. Their commerce platform provides a JSON payload for order details. What would they use to format the JSON within the email?
Northern Trail Outfitters (NTO) account will be used for email communications with its clients and employees. They want to send from two different subdomains, so they have delegated e.nto.com as their SAP domain and mail.nto.com as an additional Private Domain. Which statement describes how this will impact the account?
A customer executes a large number of sends via Marketing Cloud Connect and is concerned about API Limits. What should the consultant suggest to minimise the impact of Marketing Cloud Connect on daily API limits? Choose 2
Northern Trail Outfitters wants to target Contacts in an abandoned cart Journey with a Facebook ad. An Ad Campaign Activity has been added to the Journey canvas. Which extension product should be enabled to use the Ad Campaign Activity?
Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce. Which two reasons could be the cause? Choose 2 answers
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data in this data extension will be regularly updated and the subscribers inside could be removed/added multiple times. What option should speed up the delivery while meeting these criteria?
What are two possible outcomes when "Multipart MIME" is selected during the send process? Choose 2 answers

Question 25 - Certified Marketing Cloud Consultant discussion

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A subscriber asked to be removed from a customer's email list multiple times by replying directly to the customer's marketing message, but continues to receive emails.

Which steps will solve how replies are managed by the application?

Choose 3 answers

A.
Confirm that Reply Mail Management (RMM) is configured for the customer's account.
Answers
A.
Confirm that Reply Mail Management (RMM) is configured for the customer's account.
B.
Confirm that the RMM setting 'Unsubscribe Manual Requests' is set to YES.
Answers
B.
Confirm that the RMM setting 'Unsubscribe Manual Requests' is set to YES.
C.
Confirm that the RMM setting 'Delete auto-replies and out-of-office replies' is set to NO.
Answers
C.
Confirm that the RMM setting 'Delete auto-replies and out-of-office replies' is set to NO.
D.
Confirm that an email address was provided as the Routing Address for Remaining Replies.
Answers
D.
Confirm that an email address was provided as the Routing Address for Remaining Replies.
E.
Confirm that the subscriber's request contained one of the standard terms that qualify for automatic unsubscribe.
Answers
E.
Confirm that the subscriber's request contained one of the standard terms that qualify for automatic unsubscribe.
Suggested answer: A, B, D
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asked 23/09/2024
Marcelo I Sotelo S
36 questions
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