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Question 40 - Certified Order Management Administrator discussion

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An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?

A.
Return
Answers
A.
Return
B.
Credit Memo
Answers
B.
Credit Memo
C.
Invoice
Answers
C.
Invoice
D.
Return Order Summary
Answers
D.
Return Order Summary
Suggested answer: B

Explanation:

The object that the administrator should look at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5

asked 23/09/2024
Nqobile Nxumalo
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