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What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
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Question 10 - Certified Order Management Administrator discussion

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A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.

What should the customer service representative do?

A.
The customer service representative has to wait until the Order Summary is created
Answers
A.
The customer service representative has to wait until the Order Summary is created
B.
Import the Order from the associated Account page
Answers
B.
Import the Order from the associated Account page
C.
Manually create the Order Summary record
Answers
C.
Manually create the Order Summary record
D.
Use the Create Order Summary action on the Order records actions menu
Answers
D.
Use the Create Order Summary action on the Order records actions menu
Suggested answer: A

Explanation:

The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5

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asked 23/09/2024
Nqobile Nxumalo
42 questions
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