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Salesforce Certified Order Management Administrator Practice Test - Questions Answers, Page 6

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Question 51

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An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?

Order Error
Order Error
Process Exception
Process Exception
Order Summary Exception
Order Summary Exception
Fulfillment Error
Fulfillment Error
Suggested answer: B

Explanation:

The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5

asked 23/09/2024
SERGIO MELOSEVICH
45 questions

Question 52

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A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.

What should the administrator recommend?

Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
Track the individual kit items using custom attributes
Track the individual kit items using custom attributes
Add a custom attribute to the order header only
Add a custom attribute to the order header only
Pass the data as is. Order Management will handle the kit.
Pass the data as is. Order Management will handle the kit.
Suggested answer: B

Explanation:

The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified

Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

asked 23/09/2024
Adrian Mark
29 questions

Question 53

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Which two practices ate needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects?

The types must match within reason
The types must match within reason
The names must be an exact match
The names must be an exact match
The types must be an exact match (i.e. String to String)
The types must be an exact match (i.e. String to String)
The names must only contain letters and underscores
The names must only contain letters and underscores
Suggested answer: A, B

Explanation:

Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:

The types must match within reason. The data type of the custom attribute in Order Management must match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.

The names must be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named ''kitItem'' in B2C Commerce, it must also be named ''kitItem'' in Order Management.

Verified

Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

asked 23/09/2024
Elham Alasmari
36 questions

Question 54

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What type of relationship exists between FulfillmentOrder and Location?

One-to-One Lookup (Location) FulfilledFrom Location
One-to-One Lookup (Location) FulfilledFrom Location
Junction (Many to Many)
Junction (Many to Many)
Many-to-One Lookup (Location) Fulfil led from Location Id
Many-to-One Lookup (Location) Fulfil led from Location Id
One-to-Many Lookup (Location) FulfilledFrom Location Id
One-to-Many Lookup (Location) FulfilledFrom Location Id
Suggested answer: C

Explanation:

The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm&type=5

asked 23/09/2024
mostafa badawi
43 questions

Question 55

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What type of relationship exists between FulfillmentOrder and Order Delivery Method?

Lookup (Order Delivery Method)
Lookup (Order Delivery Method)
Master-Detail (Order Delivery Method)
Master-Detail (Order Delivery Method)
Junction (Many to Many)
Junction (Many to Many)
One-to-One Lookup (Location) FulfillmentFrom LocationId
One-to-One Lookup (Location) FulfillmentFrom LocationId
Suggested answer: A

Explanation:

The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_delivery_method.htm&type=5

asked 23/09/2024
GISELE AGNARAMON
45 questions

Question 56

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Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?

Person Accounts once enabled cannot be rolled back and makes changes to the data model
Person Accounts once enabled cannot be rolled back and makes changes to the data model
Person Accounts once enabled can be rolled back
Person Accounts once enabled can be rolled back
Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
Suggested answer: D

Explanation:

The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htm&type=5

asked 23/09/2024
Maurice Sterkenburg
35 questions

Question 57

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How can a user view the information exchanged between the payment platform and the external payment gateways?

Navigate to Payments within the setup menu and select the payment platform
Navigate to Payments within the setup menu and select the payment platform
Check associated debug logs in Debug Logs in setup
Check associated debug logs in Debug Logs in setup
Check for process exceptions associated with the Order Payment Summary
Check for process exceptions associated with the Order Payment Summary
Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
Suggested answer: D

Explanation:

The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5

asked 23/09/2024
Zafor Iqbal
35 questions

Question 58

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An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?

The administrator has duplicate Product SKUs in the JSON query
The administrator has duplicate Product SKUs in the JSON query
The number of subrequests in the JSON query exceeds the 20 subrequest limit
The number of subrequests in the JSON query exceeds the 20 subrequest limit
The Administrator has logged into the wrong environment in Workbench
The Administrator has logged into the wrong environment in Workbench
The administrator is creating multiple objects in a single JSON query
The administrator is creating multiple objects in a single JSON query
Record IDs used within the request are incorrect
Record IDs used within the request are incorrect
Suggested answer: A, B, E

Explanation:

Three possible causes of this issue are:

The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench.

The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench.

Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.

Verified

Reference: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_composite_composite.htm https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm

asked 23/09/2024
Tiago Carvalho
47 questions

Question 59

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How can an administrator synchronize licenses from the production org when preparing a sandbox for development?

Use a custom shell script
Use a custom shell script
import a Change Set
import a Change Set
Export a Change Set
Export a Change Set
Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Suggested answer: D

Explanation:

The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5

asked 23/09/2024
Veronica Puddu
54 questions

Question 60

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In which two ways can Order Management licenses be assigned?

By Permission Set
By Permission Set
By Hole
By Hole
By Profile
By Profile
By User
By User
Suggested answer: A, D

Explanation:

Two ways that Order Management licenses can be assigned are:

By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.

By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.

Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5

asked 23/09/2024
Nicos Chamberlain
34 questions
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