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What are two ways an administrator can query Order Summaries using APIs in Workbench?
What two steps are required to add an item to the Actions & Recommendations panel on the Order Summary record page?
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Question 47 - Certified Order Management Administrator discussion

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A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?

A.
A Change Order object and Cancel Order Object
Answers
A.
A Change Order object and Cancel Order Object
B.
The Order Summary object and Change Order object
Answers
B.
The Order Summary object and Change Order object
C.
A Return Order object and Change Order object
Answers
C.
A Return Order object and Change Order object
D.
A Cancel Order object and Return Order object
Answers
D.
A Cancel Order object and Return Order object
Suggested answer: C

Explanation:

The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are:

A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.

A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.

Verified

Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5

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asked 23/09/2024
Lawrence Acherman
42 questions
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