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Question 78 - Certified Order Management Administrator discussion

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Where should a service agent go first to initiate changes related to an Order in Order Management?

A.
Change Order Details
Answers
A.
Change Order Details
B.
Order Details
Answers
B.
Order Details
C.
Fulfillment Order Details
Answers
C.
Fulfillment Order Details
D.
Order Summary Details
Answers
D.
Order Summary Details
Suggested answer: D

Explanation:

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders.

Reference:Order Management Console,Order Management Lifecycle

asked 23/09/2024
Lizbeth Perea Joseph
34 questions
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