A user creates a copy of Email Template A, makes changes and saves as Email Template B. They send a list email using Email Template B. The user finds that Email Template As reporting metrics are not changing as a result of the new list email send.
Why would this occur?

Question

A user creates a copy of Email Template A, makes changes and saves as Email Template B. They send a list email using Email Template B. The user finds that Email Template As reporting metrics are not changing as a result of the new list email send.

Why would this occur?

Brent Kehoe · Accepted Answer

An email template's metrics do not change after the template is used one time.

Brent Kehoe · Answer

Email Template A should have been deleted after creating the copy.

Brent Kehoe · Answer

The metrics would be attributed to Email Template B.

Brent Kehoe · Answer

The user should have made Email Template A the primary template.

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