A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.
Where should they start to see why the email was not sent to the prospect?

Question

A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.

Where should they start to see why the email was not sent to the prospect?

maria rocio ucha paz · Accepted Answer

Refer to the list email send report to see if a suppression list was used.

maria rocio ucha paz · Answer

Refer to the Pardot recycle bin to see if the prospect was deleted.

maria rocio ucha paz · Answer

Check that the Pardot prospect has a value for the default field email address'.

maria rocio ucha paz · Answer

Determine if the prospect has a valid "Assigned User" to send the email from.

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