ExamGecko
Question list
Search
Search

List of questions

Search

Related questions











Question 48 - Certified Revenue Cloud Consultant Accredited Professional discussion

Report
Export

During user acceptance testing (UAT) a tester submitsan incident because the invoicetotal did not match the expected results. Which 3 types of information should be includedin the description of the incident and a quick resolution?

A.
description of new requirements that will help fix the issue
Answers
A.
description of new requirements that will help fix the issue
B.
quote number ordernumber or invoice number
Answers
B.
quote number ordernumber or invoice number
C.
expected resolution date
Answers
C.
expected resolution date
D.
steps to replace issue
Answers
D.
steps to replace issue
E.
Expected results
Answers
E.
Expected results
Suggested answer: B, D, E

Explanation:

During User Acceptance Testing (UAT), when an incident is submitted due to a discrepancy in the invoice total, the following information should be included in the description of the incident for a quick resolution:

BQuote number, order number, or invoice number: This information is crucial as it helps identify the specific transaction that has caused the issue1.

D .Steps to reproduce the issue: Providing a clear and detailed step-by-step process to reproduce the issue is essential.This allows the team to understand the exact scenario under which the issue occurs, making it easier to diagnose and resolve1.

E .Expected results: Clearly stating what the expected results should be provides a benchmark against which the actual results can be compared.This helps in understanding the deviation and the impact of the issue1.

Reference

Learn About User Acceptance Testing Unit | Salesforce Trailhead

User Acceptance Testing Strategies for Large Data Volume Scenarios | Salesforce Education

Resolve an Incident - Salesforce

Steps to Implement Incident Management in Your Salesforce Org

asked 23/09/2024
Tiziano Riezzo
47 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first