what approach should a consultant use to ensure that knowledge search only display articles for a servcie agents product specialization ?

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haythem BRIGUI · Accepted Answer

create a data category for each product assign data categories to service agents.

haythem BRIGUI · Answer

Crreate an article action for each record type;assign record types to service agents

haythem BRIGUI · Answer

Create a page layout for each record type ;assign layouts to servce agents

haythem BRIGUI · Answer

Create a permission set for each record type ;assignpermisisons to service agents

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