The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?

Question

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

Maksim Alpatov · Accepted Answer

Configure a Case list view filtered by My Case Teams.

Maksim Alpatov · Answer

Configure a Case list view filtered by My Cases.

Maksim Alpatov · Answer

Configure a Case related list on the Product page layout.

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