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Certified Service Cloud Consultant: Salesforce Certified Service Cloud Consultant
Salesforce
Exam Questions:
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The Certified Service Cloud Consultant exam is a crucial step for anyone looking to master Salesforce Service Cloud implementation. To increase your chances of success, practicing with real exam questions shared by those who have already passed can be incredibly helpful. In this guide, we’ll provide practice test questions and answers, offering insights directly from successful candidates.
Why Use Certified Service Cloud Consultant Practice Test?
- Real Exam Experience: Our practice tests accurately mirror the format and difficulty of the actual Certified Service Cloud Consultant exam, providing you with a realistic preparation experience.
- Identify Knowledge Gaps: Practicing with these tests helps you pinpoint areas that need more focus, allowing you to study more effectively.
- Boost Confidence: Regular practice builds confidence and reduces test anxiety.
- Track Your Progress: Monitor your performance to see improvements and adjust your study plan accordingly.
Key Features of Certified Service Cloud Consultant Practice Test
- Up-to-Date Content: Our community regularly updates the questions to reflect the latest exam objectives and technology trends.
- Detailed Explanations: Each question comes with detailed explanations, helping you understand the correct answers and learn from any mistakes.
- Comprehensive Coverage: The practice tests cover all key topics of the Certified Service Cloud Consultant exam, including case management, service entitlements, and integration with other Salesforce solutions.
- Customizable Practice: Tailor your study experience by creating practice sessions based on specific topics or difficulty levels.
Exam Details
- Exam Number: Service Cloud Consultant
- Exam Name: Certified Service Cloud Consultant Exam
- Length of Test: 105 minutes
- Exam Format: Multiple-choice, scenario-based questions, and practical tasks.
- Exam Language: English
- Number of Questions in the Actual Exam: 60 questions
- Passing Score: 67%
Use the member-shared Certified Service Cloud Consultant Practice Tests to ensure you're fully prepared for your certification exam. Start practicing today and take a significant step towards achieving your certification goals!
Related questions
As part of a service improvement project, Cloud Kicks (CK) has implement Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction, CPIS show a decrease; however, many customers have provided testimonials about great support experinces.
Which KPI should help explain the disparity?
Explanation:
Tracking Net Promoter Scores (NPS) as part of an automated survey after case closure for every case is a KPI that can help explain the disparity between customer satisfaction and CSAT. NPS is a metric that measures how likely customers are to recommend a company or product to others, based on a scale from 0 to 10. NPS can help capture the overall loyalty and satisfaction of customers, as well as their feedback and testimonials. NPS can be integrated with Salesforce using third-party apps or custom solutions. Verified
Reference: : https://help.salesforce.com/s/articleView?id=sf.nps_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.nps_salesforce.htm&type=5
Universal Containers wants to offer its customers interactive chat as well as case processing. The same team of service agents will be handling both types of communication from customers.
Which solution should a consultant recommend to ensure that service agents are only assigned an appropriate number of issues?
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Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give customers access to their agreed upon response times via the portal.
Which solution should a consultant recommend?
Service Agents report that there are so many buttons and components on the Case layout that it is difficult for them to remember which features should be used.
How can a consultant address this concern?
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers
Explanation:
On-Demand Email-to-Case and Web-to-Case forms are features that a consultant should suggest to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5000 new cases per day, as well as allowing file attachments under 25 MB by the customer. These features can help automate the case creation process from email or web sources, as well as support file attachments. For example:
On-Demand Email-to-Case is a feature that allows you to convert customer emails into cases without installing an agent in your network. On-Demand Email-to-Case can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. On-Demand Email-to-Case can help reduce the manual work of creating cases from emails, as well as preserve the email formatting and headers.
Web-to-Case forms are forms that you can embed on your website to allow customers to submit cases directly to Salesforce. Web-to-Case forms can handle up to 5000 new cases per day, and can also accept file attachments up to 25 MB in size. Web-to-Case forms can help capture customer information and issues from your website, as well as reduce the email and phone traffic to your support team.
Verified
Reference:Service Cloud Consultant Certification Guide & Tips,Set Up On-Demand Email-to-Case, [Set Up Web-to-Case]
Cloud Kicks is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years need to be migrated to
Salesforce for go-live.
Which approach should a consultant use for data migration?
vp of service at universal containers wants to make it easier and faster for support reps to send knowledge articles to customers.What should a consultant configure to satisy this request ?
Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance indicators (KPIs) and product support planning within its
Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein AI products.
Which approach should the consultant recommend to start AI efforts at CK?
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing
Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?
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