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Universal Containers has a Performance Feedback custom object (Private organization-wide default) used by customers to report any Issues with delivery drivers. Feedback should not be visible to the driver, but any feedback records should be accessible to people above them in the Role Hierarchy, even when the driver changes managers. Assuming managers have Read access to the Feedback object, which three steps are necessary to solve these requirements?
Universal Containers (UC) service reps are assigned to a profile which has ''View All'' in Case object (Private OWD). To make sure service reps have access to all relevant information to attend to customer requests, which two details should a salesforce Architects consider? Choose 2 answers:
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After setting up Customer Community and enable collaboration, the architect realizes that customers are only Chatter posts from other customers in their account. What should the architect do to allow viewing chatter posts from all customers?
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Question 56 - Certified Sharing and Visibility Architect discussion

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Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service containers. UCimplemented a new Partner Community for its dealers. Each dealership has a dealer manager who manages the service agents. The community-sharing model is private.

What is the optimal option to give dealer managers visibility to customer cases only raised by their service agents?

A.
Change external organization-wide default of case object to public read only.
Answers
A.
Change external organization-wide default of case object to public read only.
B.
Create a sharing rule to share cases created by service agents with their dealer manager.
Answers
B.
Create a sharing rule to share cases created by service agents with their dealer manager.
C.
Using the role hierarchy, the cases raised by service agents will be visible to their relevant dealer managers.
Answers
C.
Using the role hierarchy, the cases raised by service agents will be visible to their relevant dealer managers.
D.
Create a sharing set to share cases created by service agents with their dealer manager.
Answers
D.
Create a sharing set to share cases created by service agents with their dealer manager.
Suggested answer: C
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asked 23/09/2024
Arslan Ibragimov
40 questions
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