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Universal Containers has a Performance Feedback custom object (Private organization-wide default) used by customers to report any Issues with delivery drivers. Feedback should not be visible to the driver, but any feedback records should be accessible to people above them in the Role Hierarchy, even when the driver changes managers. Assuming managers have Read access to the Feedback object, which three steps are necessary to solve these requirements?
Universal Containers (UC) service reps are assigned to a profile which has ''View All'' in Case object (Private OWD). To make sure service reps have access to all relevant information to attend to customer requests, which two details should a salesforce Architects consider? Choose 2 answers:
A company intends bring work from anywhere culture in a bid to improve productivity. Their sellers use wide variety of devices with different form factors. The company currently uses one page layout to display opportunity record details to the sellers. The Regional Vice President of Seles is complaining about incorrect alignment of data in opportunity records, making it difficult for some sellers. Which steps are recommended to rectify this?
Susan posts a file to the Chatter feed for a record of an object. Which two statements accurately describe who can view the file by default?
Universal container (UC) use External Object to retrieve Invoice data from a Legacy ERP. A finance team requested to have access to the Invoice records in the account page. In addition to objects access in the finance users profile, what other feature should a Sales Architect recommend?
Universal Containers has built a recruiting application on the salesforce Platform. HR requested that all internal users should have edit access to the referral custom object. One of the recruiters needed to share a referral record with another colleague for collaboration using manual sharing. The recruiter opened the referral record and could not find the share button. What could be the technical reason for this?
After setting up Customer Community and enable collaboration, the architect realizes that customers are only Chatter posts from other customers in their account. What should the architect do to allow viewing chatter posts from all customers?
A banking company uses & VIP Flag in the Contact Object that they want only Private Banking Reps to see. Which approach is recommended to meet this requirement?
What is required to implement Filter-Based Opportunity Territory Assignment?
Universal Containers has set Opportunity Sharing to Private with Opportunity Teams enabled. Which three options can change the Owner of the Opportunity? Choose 3 answers.

Question 125 - Certified Sharing and Visibility Architect discussion

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Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago. One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?

A.
Review the Account structure to split the United Automotive account into multiple branch accounts.
Answers
A.
Review the Account structure to split the United Automotive account into multiple branch accounts.
B.
Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
Answers
B.
Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
C.
Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.
Answers
C.
Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.
D.
Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
Answers
D.
Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
Suggested answer: A
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asked 23/09/2024
Justin Kim
38 questions
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