How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

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AXEL AXELOPOULOS · Accepted Answer

Having well-defined Identification, Reconciliation, and Relationship rules

AXEL AXELOPOULOS · Answer

Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

AXEL AXELOPOULOS · Answer

Only use the ServiceNow Discovery application to populate your CMDB

AXEL AXELOPOULOS · Answer

Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

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